Booking Terms
This document outlines the terms of COOPERATION between NatureSoul Adventures (“The Company”), and (“The Client”):
1: Trip Confirmation
No pre-arrangements and pre-bookings are made until the Company sends to the Client the final description of the specific trip, at the specific dates, stating the final price and the services included (see Appendix A)
To then secure the booking, the Company requires from the Client this Booking Form duly filled in and signed and proof of payment, full deposit for day activities and 30% of the total cost of the trip for multi day tours. The remaining 70% to be paid one month prior the first day of the trip.
The Company shall send the client a “trip confirmation” email after the reception of the signed document and the deposit and “full payment reception” email after the reception of the balance due. At the latest one week before the first day of the trip, the Company shall send a “Voucher” with all necessary details concerning the realization of the trip.
2: Reservations - deposits - cancellations:
NatureSoul Adventures reserves the right to cancel any trip due to circumstances that make it impossible to operate (mountain conditions, illness, injury, or insufficient number of participants). Some trips require a minimum number of participants in order to operate at the advertised price. A departure date becomes guaranteed once the required minimum number of participants is reached. If this number is not reached at least 22 days prior to the scheduled departure, we will contact you to discuss alternative options. You will be offered the opportunity to travel on alternative dates (with a refund of any price difference if the alternative is of lower value) or receive a full refund of all amounts paid. NomadsPath is not responsible for any other expenses you may have incurred, such as flights, hotel bookings, or other related costs.
By the Customer
You may cancel your booking only by notifying NatureSoul Adventures via email. Any cancellation charges will be determined based on the date NatureSoul Adventures receives the cancellation notice.
For cancellations received 60 days or more before departure: 100% refund of the amount paid.
For cancellations received 30–59 days before departure: 50% refund of the amount paid.
For cancellations received less than 30 days before departure: no refund will be issued.
Prices
Trip prices include all applicable taxes. NatureSoul Adventures will not increase the price of your trip once full payment has been received. Prior to receiving full payment, NatureSoul Adventures reserves the right to modify the prices of unsold trips at any time and to correct any pricing errors.
Force Majeure
You acknowledge that the nature of adventure travel requires flexibility and you accept reasonable changes to services or itineraries by NatureSoul Adventures. Routes, schedules, accommodations, activities, and means of transport may change without notice due to unforeseen circumstances or events beyond the control of NatureSoul Adventures. No compensation will be provided in the event of cancellation or changes to travel arrangements due to war, civil unrest, labor disputes, strikes, political events, terrorist acts, natural or nuclear disasters, fire, adverse weather conditions, or other force majeure circumstances.
Risks & Responsibilities
We are committed to providing the best possible services for a unique life experience. NatureSoul Adventures is not responsible for changes to the itinerary due to unavoidable circumstances such as government restrictions, landslides, road closures, floods, snow, political unrest, delays, illness, or accidents. Any additional costs arising from such circumstances will be borne by the customer on site.
Dispute Resolution
It is expressly agreed that any dispute arising from this agreement will initially be resolved amicably and in accordance with good faith and fair commercial practice. If this is not possible, the Courts of Greece shall have exclusive jurisdiction for the resolution of any dispute between the parties.
4: Alterations to the programme by the company
In the interest of our Clients, the company reserves the right to make a change or cancel the trip, due to weather conditions, safety reasons, low physical level, low participation (if a minimum participation level is required for a programme to run) or any other factor beyond our control -force majeure (natural disasters, inclement weather, strikes etc). Such changes will always be at the discretion of the company’s group leader and the Company.
The Client will pay for additional costs required on the spot to create the alternative trip.
5: Alterations by the Client – participants
Any sudden or not justified change (date, destination, number of participants, etc), is regarded as a cancellation and complies with the conditions of paragraph 2.
6: Extra expenses
All extra expenses have to be paid on the spot by the Client. These are expenses requested by the Client during/after the programme that had not been originally requested (such as side excursions, extra transfers, extra nights etc).
7: Last minute bookings
In case the Client has a request for a last minute booking, the Company will advise availability and ask the Client to pay for the additional participant-s expenses before the beginning of the tour on a separate invoice, in case previous invoice for the trip has already been paid.
8: Complaints – Refund Policy
In case a participant requires a refund after the end of the tour, he/ she has to state his/her demand in written, at the latest 10 working days after the end of the tour.
The Company will review the request and revert within 10 working days, after carefully examining the demands and facts of the tour.
The Company will not provide any refund to the Client unless the above procedure has been followed.
No refund will be given for any unused services.
9: Responsibilities – Disclaimer:
The excursions and activities (mainly outdoor) operated by the Company are suitable for most of the general public. Participants need a basic level of fitness (unless the program states another level of fitness), team – work mentality and the ability to follow instructions. However despite all our efforts to keep a high standard of safety, there is always an element of risk of personal injury or even death, given the nature of outdoor activities and the Client by selling the tour acknowledges and accepts this risk.
The responsibility of the Company is limited to ensure that all the necessary equipment and experienced guides are provided for the tour and that the safest routes are the chosen ones.
We recommend the Client to inform all participants before joining a program to get covered by a personal accident insurance, which has to include adequate coverage for medical expenses and cost of repatriation, including helicopter rescue and air ambulance.
10: Alterations and cancellation of the Private Agreement:
This Private Agreement constitutes the entire agreement between the parties and supersedes any prior written or oral communication. No modification is binding unless stated in writing and signed by both parties (or confirmed via e-mail or fax exchange).
11.Photography and νideo:
During the program, participants are being photographed and video recorded. All material is used by NatureSoul Adventures for its promotional activities (brochures, website, advertisements etc). In case you do not wish to show up to our promotional material you should send us a written declaration.
Compliant with the Directive (EU) 2015/2302, based on the Presidential Decree 7/2018