Terms & Conditions
1. Booking & Payment
A booking is confirmed upon receipt of the agreed deposit. Full payment must be completed within the agreed timeframe prior to the scheduled activity date.
2. Cancellations by the Client
Cancellations must be submitted in writing via email.
• 60+ days before the activity: 100% refund
• 30–59 days before the activity: 50% refund
• Less than 30 days before the activity: no refund
3. Cancellations & Changes by NatureSoul Adventures
NatureSoul Adventures reserves the right to modify or cancel an activity due to circumstances beyond its control, including but not limited to weather conditions, safety concerns, illness, or insufficient participation (if applicable).
In such cases, clients will be offered:
• Alternative dates, or
• A full refund of amounts paid
NatureSoul Adventures is not responsible for additional expenses incurred by the client (e.g. flights, accommodation, or other related costs).
4. Force Majeure
Activities may be modified or cancelled due to unforeseen circumstances beyond our control, including but not limited to natural events, extreme weather, strikes, or governmental restrictions. No compensation will be provided in such cases.
5. Participant Responsibility & Risk Acknowledgment
Outdoor activities involve inherent risks. By participating, clients acknowledge and accept these risks.
Participants are required to:
• Follow instructions from guides and staff
• Have a basic level of physical fitness
• Act responsibly during the activity
NatureSoul Adventures is responsible for providing appropriate equipment, experienced guides, and selecting the safest possible routes.
6. Extra Expenses
Any additional services or requests not included in the original agreement (e.g. extra activities, transfers, or services) will be charged and paid on-site by the client.
7. Changes by the Client
Any significant changes (date, number of participants, program structure) may be treated as a cancellation and subject to the above cancellation policy.
8. Complaints
Any complaints must be submitted in writing within 10 working days after the completion of the activity. Requests submitted after this period may not be considered.
No refund will be issued for unused services.
9. Photography & Media
During the activity, photos and videos may be taken for promotional use. If a participant does not wish to appear in such material, they must notify NatureSoul Adventures in writing in advance.
10. Dispute Resolution
Any dispute will first be resolved amicably. If this is not possible, the Courts of Greece shall have exclusive jurisdiction.
NatureSoul Adventures operates in accordance with applicable EU regulations, including Directive (EU) 2015/2302.